Undercover Temp

We have all seen the show “Undercover Boss”.  There have been two instances over the past year that I have placed myself in the Temp world as an “undercover temp”.

What is it really like to be a temp in a property management department?

Easy you think …. you just come in, do your job, leave at the end of the contract and get paid well.

You are greatly mistaken.

When I first put the feelers out about entering Real Strategix into the recruitment world although I have personally over 15 years’ experience in all aspects of Property Management, trust accounting and consulting, I thought; there is no way I can make my new business venture work unless I “Live it myself.”

It was hard for me to take my consultant hat off and put my “temp” hat on.  What that means is “just do the job Lauren the best way you know how but do not tell them there is a better way as a consultant would”.

The first particular office did not know my background and had just heard through the grapevine that I might be interested in temp work– perfect timing.

My job was doing the lease renewals for three large portfolios which was a full time 4-week position.  During that time, I was seated in an office off to the side where no one really checked on me. I was basically forgotten about.

It was by no means welcoming.

I would hear from reception:

“Who is Lauren?”

“Does anyone know a Lauren?”

To which the office would fill with yells; yes “yells”,

“Nope. Sorry!”

Receptionist would reply,

“Sorry Mr Smith, We don’t have a Lauren that works here.”

It was about now I had to go and introduce myself to Reception.

  • Who hired me? Who was paying me? Where was my induction?  I didn’t even know where the toilets were, the emergency exits or who I was reporting to.
  • Did I have a password? Was I a registered user of the trust accounting software so my “temp” role and notes could be tracked?
  • Did I have a timesheet or could I just leave at the end of the day?
  • Who were the people whose names were on the portfolio that I was doing lease renewals for?
  • Is there a system in place which they want me to follow? Or do I just send the lease with a notice to leave? Do I always do a CMA? Oh… do they use RP Data for this?
  • Who is this horrible woman eyeballing me from across the room? Oh… that is the Property Manager whom I have had to tell the Principal has not actioned lease renewals for the past 4 months and has 130 properties on periodic leases.

This particular role was not stressful just the abuse from the owners wondering why their tenant had not been on a lease for 12 months.

Luckily in this instance I was able to secretly put my consulting hat on and take a very unhappy owner and within 4 days his new lease was returned with a substantial rent increase and he became my best friend.

During my time in this office two people out of 30 introduced themselves to me. After 3 weeks, I was still hidden away and by this stage everyone knew who I was as I had introduced myself and my role.

This is the hardest job of a temp. They are brought into an unfamiliar office for sometimes as short as a week or two as the Property Manager has just walked out. And if that particular Property Manager did not leave notes – all they have to go on is Email searches which are sometimes like reading Nancy Drew novels.

We all know there are good PM’s. I loathe the term “bad” PM’s. Instead, I refer to those as “PMs’ who struggled with the workload”.  But you must realise how difficult it is to have a temp come into your office and pick up the pieces.  I call them Temp Private Investigators.

Don’t get me wrong we have gone to many offices that are what I call “WGT “(We Got This). These are the ones that have the computer passwords set up, the introductions sorted, a list of things to do and the friendly “Thank you Mrs. Temp for coming in and helping us out” attitude.

Please be nice to temps. I know you must show them around and they will be asking you questions about procedures and systems but they are there to help make your life that little bit easier.

And trying to get you to stop at just “one glass” of wine instead of a “bottle” a night.

Undercover temp, over and out……

 

Lauren Kropp

Director Real Strategix